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Managed Services & Outsourcing

MSPs: Don’t fall victim to new anti-spam laws

Stuart Crawford -
A warning to Canadian MSPs: You could be violating the new anti-spam laws just by monitoring your clients’ systems! Are you using remote tools to monitor...

The difference between competition and a competitor

Stuart Crawford -
When I ask you who your competition is, you’re probably thinking about the other MSP down the street, and how they got that great...

Smart Technologies adds services to its Lync room systems

Jeff Jedras -
Calgary-based Smart Technologies has added a services offering to its Smart Room Systems for Microsoft Lync solutions, including network readiness check, usage reporting and...

Cogeco plans new public cloud service

Jeff Jedras -
Toronto-based Cogeco Data Services has unveiled plans for a new public cloud service that will provide Canadian business with public, private and hybrid cloud...

Four new ways to bring a systematic approach for lead generation

Stuart Crawford -
Referrals are the best source for qualified leads for any MSP. Are you leveraging them to their fullest extent? A lot of MSPs don’t really...

N-Able partners with Arcserve for MSP backup

CDN Staff -
In one of Arcserve’s first major partnerships since the CA Technologies’ divestiture, the Minnesota-based data protection and recovery software vendor is providing Backup Manager...

How an MSP’s Web presence transforms strangers into promoters

Stuart Crawford -
We all know what an amazing tool the Internet is for marketing an MSP, but are you using that tool correctly? It’s more than just...

Best practices of highly successful MSPs

Jeff Jedras -
Cloud-based IT management software vendor Kaseya has released the results of its annual Managed Service Provider (MSP) Global Pricing Survey, offering a snapshot of...

Sales lessons from Dell World 2014

Stuart Crawford -
I’ve had a day to percolate a bit on Michael Dell’s opening remarks at Dell World 2014, and I’ve got to say, I’m still...

Why talking anti-spam could be good for MSPs

Stuart Crawford -
When’s the last time you thought about anti-spam? “Wow Stuart,” you might say. “Who cares? What a basic service.” Well, you are right that anti-spam...

Have you been listening to your customers?

Stuart Crawford -
One of the biggest keys to success for a managed service provider (MSP) is to choose strategic partners that you can leverage to impress...

Why getting rid of clients can be a good thing for MSPs

Stuart Crawford -
Fire your clients. That’s abrupt, isn’t it? But it absolutely needs to be said. You can’t just be constantly barreling forward taking on whatever business...

New study finds MSPs behind on Internet of Things opportunity

CDN Staff -
Approximately 70 per cent of managed services providers still need to adapt services to properly take advantage of the Internet of Things (IoT) market...

Security opportunities for MSPs

Stuart Crawford -
What is the biggest thing in tech news today? It’s not the cloud, and it’s definitely not “managed services.” With the advent of things...

Symantec board okays split

Nestor Arellano -
Just after the United States stock market closed on Thursday, The board of directors of antivirus software pioneer Symantec Corp. (NASDAQ: SYMC) announced it...
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