Articles By Roberta Fox

Going deeper into the Avaya Chapter 11 filing

As experienced technology analysts and consultants we spend a great deal of time tracking and analyzing a broad range of telecom, network and IT players.  We also work with many end user government

Published on: January 24th, 2017 Roberta Fox

The 2016 summer of our discontent

This summer has seen the continuation of the rapidly evolving new business environment, and the inevitable ongoing struggle with moving the distribution and carrier channel in the new market direction, which is having

Published on: September 9th, 2016 Roberta Fox

A summer of confusion in the ICT channel

What a weird summer this is turning out to be compared to the past ten years! Generally, us consultants are very busy in the summer doing strategies, migration plans and acquisitions to be

Published on: August 5th, 2016 Roberta Fox

Is presence dead?

After a brief hiatus, we are back providing you with our thoughts, observations, concerns and considerations for this crazy, quickly changing, world of communications technologies that we all choose to participate in. On

Published on: April 7th, 2016 Roberta Fox

Unified Communications changes the rules of LAN and WAN designs

“The erlang is a unit of traffic density in a telecommunications system. One erlang is the equivalent of one call (including call attempts and holding time) in a specific channel for 3600 seconds

Published on: December 3rd, 2015 Roberta Fox

Highlights from the Telecom 2015 conference

Last week's Telecom 2015 Conference, organized by Neotelis Inc., was an incredible event with more than 260 customers, consultants and vendors in attendance. The level of energy and engagement between attendees was outstanding!

Published on: November 4th, 2015 Roberta Fox

Need Help? Call 911! But will they find you in time?

In an emergency we have an expectation that when we call 911, first responders will quickly be on the scene to assist. Unfortunately, the reality of E911 can be complicated and more disconcerting

Published on: August 28th, 2015 Roberta Fox

Don’t always blame the technology

Many readers, friends and clients know that we are tech savvy consumers who analyze and test our customer service and technology practices and theories when spending our hard earned money, whether it is

Published on: May 29th, 2015 Roberta Fox

Established ICT players are now feeling the heat

We have attended numerous industry calls related to vendor business results. One of the changes is that there seems to be more product strategy and announcement changes than the previous quarter with vendors

Published on: March 27th, 2015 Roberta Fox

A secret trend in unified communications

I have learned of a secret trend that most people in the unified communications (UC) space are not even aware of. It’s this: customers are using various media and information sources to research and determine

Published on: January 28th, 2015 Roberta Fox

Artificial Intelligence reaching tipping point?

There have been a few companies coming out with artificial intelligence (AI for short) computer applications that can, or will soon, be able to do some things for you without your direct input.

Published on: May 26th, 2014 Roberta Fox

The nightmare that is BYOD, BYOC, and BYOE

Like many folks who are early adopters, we jumped into the Bring Your Own Device (BYOD) game as we thought it would be good for the bottom line, particularly since we have a

Published on: March 5th, 2014 Roberta Fox

Four trends that will keep you up at night

1st Trend - Cloud 2.0 - Vendor Challenges Enterprise customers are starting to invest in various types of VoIP, UC and storage cloud solutions, but customers and vendors are struggling with: Too many technology

Published on: January 24th, 2014 Roberta Fox

The realities of unified communications apps

During our recent UC on the Go Google+ videocast, some of my fellow UCStrategies experts and I discussed issues associated with using unified communications applications while mobile, or working at multiple locations. Some

Published on: November 25th, 2013 Roberta Fox

A hot and crazy summer in the ICT channel

Not only have we been experiencing extreme heat, rain, floods, and other weird acts of nature and mankind in Canada (and the US), but this summer has been one of the busiest that

Published on: July 19th, 2013 Roberta Fox