TUC launches free partner program for 24/7 end-user support and co-marketing

Ottawa-based service provider TUC Managed IT Solutions/CareWorx (TUC) has announced a new partner program to help MSPs and ISVs provide 24/7 end-user support.

The program was designed to be simple, according to TUC. In addition to round-the-clock support, the program also helps with service automation and service management.

“The program is designed to give managed services providers and independent software vendors instant access to our expertise – our people, our processes and our ITIL-based Service Desk,” Marco La Vecchia, vice president of Sales at TUC said in a statement.  “We give them the credentials and the expertise to provide better customer support to their end-users and to instantly scale their operations.”

The program is also meant to help companies move into a recurring revenue model.

In addition to a partnership model – i.e. the program is free and includes co-selling and co-marketing – it also features dedicated Level 1 and Level 2 support teams, multilingual support, ITSM ticketing and reporting systems, and self-service options for customers.

Back in February, TUC Managed IT Solutions (TUC) merged with CareWorx Inc., a solution provider that specializes in the niche market of senior care facilities. The former ranked 39th on CDN’s Top 100 Solution Providers list of 2015.

Would you recommend this article?

Share

Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.


Jim Love, Chief Content Officer, IT World Canada

Featured Download

CDN Staff
CDN Staffhttps://channeldailynews.com
For over 25 years, CDN has been the voice of the IT channel community in Canada. Today through our digital magazine, e-mail newsletter, video reports, events and social media platforms, we provide channel partners with the information they need to grow their business.

Related Tech News

Featured Tech Jobs

 

CDN in your inbox

CDN delivers a critical analysis of the competitive landscape detailing both the challenges and opportunities facing solution providers. CDN's email newsletter details the most important news and commentary from the channel.