Published: April 7th, 2016

After a brief hiatus, we are back providing you with our thoughts, observations, concerns and considerations for this crazy, quickly changing, world of communications technologies that we all choose to participate in.

On Feb. 5th, I joined in on a UC Strategies podcast debate entitled “Is Presence Dead?” Interesting point is that some of our Canadian clients are just starting to consider deploying unified communications collaboration apps like presence, and here some of my US counterparts are already questioning whether it is dead or not?

I also provided my opinion and perspective on 2016 UC predictions for technology on January 8th.   I encourage you to take a listen to this podcast.  My fellow UC experts certainly have different viewpoints and perspectives.  Well worth the time to get our different viewpoints.

Many of my fellow UC experts also attended the recent Enterprise Connect 2016 conference.  One of the more interesting notes on cloud technologies was from my fellow analyst Blair Pleasant.  I always enjoy reading her perspective as a well-rounded industry analyst and researcher.

For those of you that don’t know us, Sheila McGee-Smith, Blair Pleasant and myself are the self-proclaimed female geniuses of the UC/telecom/contact centre space for North America.  We consistently attend, participate and comment at leading vendor and industry events, bringing our unique creative, insightful curiosity and commitment to truly understand what the industry is doing, where it is going and what it all means to customers.

As many of you have observed, all three of us are also not afraid to ask the senior leaders the ‘tough questions’, that regularly bring fear to their hearts when they see us raise our hands.

I think it is important, as consultants and analysts, to probe to understand not only new technologies, but how and why they can and should be applied to business problems.  As many of you know, numerous failed technology projects had nothing to do with the technology itself, but were hampered by people and change management issues.

From various economic indicators, 2016 will continue to be a challenging year for the tech sector, with clients tightening up on spending, expecting more from their vendors and also expected to do more with less than ever before.  This is on top of growing expectations from internal and external customers expecting us to communicate via the device and application of their choice across time and distance.  Go figure!

Do not hesitate to contact Roberta Fox to discuss further. As always, I welcome your thoughts, feedback and comments. You can contact me at Roberta.Fox@FOXGROUP.ca or 289.648.1981