Published: July 5th, 2017
International Data Corporation (IDC) released a new study which evaluates consulting and systems integration providers in the channel that have built an expertise in digital transformation.

Called the IDC MarketScape: Worldwide Digital Transformation Consulting and Systems Integration Services 2017 Vendor Assessment report, it tracks the top 10 solution providers, system integrators, IT consultants and global integrators. Those companies are (in alphabetical order): Accenture, Cognizant, Deloitte, EY, HCL, IBM, KPMG, NTT DATA (Dimension Data), PricewaterhouseCoopers (PwC), and Wipro.

The purpose of this report is for IDC MarketScape to provide technology buyers with insight into services providers’ strengths and challenges and assesses which providers might be the best fit for their digital transformation journey.

A few key findings from the IDC MarketScape include:

When buyers were asked, what characteristics were required for a digital transformation consulting and systems integration (C&SI) services project to be successful at a worldwide level, the top two characteristics were “ability to achieve desired business outcomes” and “ability to transform critical business processes for digital solutions”.

Across all 38 strategies and capabilities assessed, the “employee management strategy” and “offering or functionality roadmap” attributes were rated most highly, on average, across all digital transformation professional service providers.

The strategy attribute that received the lowest mean scores overall was “delivery model.”

Ali Zaidi, research director, IT Consulting and Systems Integration Business Strategies at IDC, said customers expect to achieve business outcomes, create innovative solutions that produce results, and transform business processes upon implementation of a digital transformation solution, digital implementation services providers must focus on a balanced portfolio that not only offers digital technology implementation solutions, but also caters to customers’ business process transformation needs.