Managed services provider Amdocs and Vodafone, a global mobile communications service provider, announced a five-year managed services deal for Vodafone’s customer care and billing domain based on Amdocs software applications.
For customer care and billing based on Amdocs software applications, Vodafone selected Amdocs ‒ a global domain leader in communications software and IT services – to be the managed services provider to deliver application development, operations and maintenance services.
As part of this strategic agreement, Amdocs will establish a dedicated Shared Service and Development Center for Vodafone and this center will start with servicing Vodafone’s local markets in Germany, UK and the Netherlands.
Working with Amdocs in a managed services model that centralizes support across markets enables Vodafone to improve its business agility, simplify operations and reduce risk. It also enables Vodafone to predefine desired performance levels, and improve on them for maximum control.
“This agreement is testament to the relationship between Amdocs and Vodafone that stretches over two decades,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Our managed services model helps Vodafone to provide a consistent customer experience across markets through standardized service-level agreements, as well as leverage Amdocs’ business knowledge and expertise to deliver service excellence and innovation.”
Amdocs has been delivering managed services to communications service providers around the world for 30 years, and today supports more than 500 million subscribers in a managed service model.
