Published: September 29th, 2017

The 2014 CDN Solution Provider of the Year I3 Solutions from Mississauga, Ont., captured the 2017 Channel Elite Award Gold for Best Mobile Solution for its Panacea platform that enables healthcare providers to dramatically improve the quality and efficiency of their services by digitizing medical records; giving hospital staff mobile access to them; and providing patients with a simple, tablet-based interface that lets them access entertainment, communications, and healthcare information from their beds.

“Panacea offers hospitals limitless integration possibilities, and keeps a patient proactively engaged in their own health care plan,” i3 says in its application, noting that “Not only is Panacea a patient-centric solution, but it provides full integration capability with a hospital’s live environment, becoming the epicenter of dietary ordering, clinical charting, medication barcode scanning, X-ray viewing, and more.”

For example, patients can use the Panacea platform to access test results, view medical information about their condition, and video conference with their healthcare team using their tablets.

Medical staff, meanwhile, can use the tablets to retrieve, update, and modify patient medical records without having to physically visit a nursing station – and everything is stored on the cloud.

“Experience shows tremendous time and cost savings for hospitals and reduced stress on staff and patients,” i3 says in its application.

And whereas other companies deliver only one product or solution, the i3 team is dynamic, offering an array of battle-tested solutions that, in the company’s words, “drive out cost and turn hospital IT into a revenue-generating business.”

“In tandem, business development teams ensure revenue is generated through many different streams such as patient usage and advertising, and managed services teams have customer service and IT staff on the ground assisting patients and clinical staff where needed,” the company says.

i3’s engineering team, based in Toronto, also provides 24-hour support for the company’s application and hardware, and can dispatch technicians on-site within hours should issues arise that cannot be fixed remotely. The company also has disaster recovery scenarios in place should there be a critical hardware failure, ensuring that Panacea errors do not compromise hospital revenues, clinical workflow, or patient satisfaction.

Panacea’s present list of clients include the Ottawa Hospital, Winnipeg’s Health Sciences Centre, and Toronto’s Humber River Hospital. According to i3, the experience of both patients and staff with the platform has been “outstanding.”

Silver: Infinite IT Solutions

Multiple 2017 Channel Elite Award winner Infinite IT Solutions picked up another price for mobile solution that the company says moves at breakneck speed. This solution, however, also has an innovation curve before that can only be described as epic.

This year’s silver award winner in the Best Mobile Solution category provided a solution to a client that had both 100 per cent stationary employees and 100 per cent mobile employees, with no desk or office to speak of.

The solution — the foundation of which included technology that allowed for rapid expansion and global reach — was a ringing success, and the client made its first major acquisition within the first 90 days of solution deployment.