1. Solution Provider of the Year

The winner of this category must demonstrate that they provided a total end-to-end IT solution that solved a major customer problem or eliminated many IT pain points during the year 2012. This solution provider may also win this award by showing a body of work where a solution was replicated successfully in many IT environments for the year. The winner will display the knowledge and expertise necessary to provide IT innovation and will have an exemplary customer satisfaction record. The solution or solutions will clearly show productivity improvements using advanced technologies from some of the worlds best-known vendors. Especially welcomed is evidence of the partners IT knowledge, vision, and problem solving skills, in the form of case studies, improvements in 2012 to the partners certifications, and customer references.

2. Best Enterprise Solution

This award honours the solution provider that has created the most innovative problem solving hardware, networking, cloud or software-based solution for an enterprise, defined as a company or department with 251 seats or more using the solution. This solution should include advanced technology products and software.

3. Best Mid-Market Solution

This award honours the partner that has created the most innovative and problem solving hardware, networking, online or software-based solution for a mid-size organization or department with 101 to 250 seats using the solution.

4. Best Small Business Solution

This award honours the partner that has created the most innovative and problem solving hardware, networking, cloud or software-based solution for an organization or department with up to 100 seats or less using the solution.

5. Best Cloud Computing Solution

This award will go to the solution provider that made the most innovative use of hardware, software, security and services that are hosted in the cloud and delivered to a customer in an on-demand offering. The winning solution provider must show how these cloud-based IT services are delivered.

6. Best Service Organization

This award honours the partner that has demonstrated the highest quality of customer service in 2012. The applicant must demonstrate how it has gone beyond competitors to satisfy the needs of its client(s). Evidence can range from resolving a single crisis to vastly improving its overall company performance through customer service. The winner must demonstrate its delivery of quality service in a timely fashion.

7. Best Channel Marketing Initiative

This award honours the partner that has created and executed a dynamic advertising, marketing campaign or event showcase in 2012. The winner will present evidence that the partner has increased its visibility, respect or profitability in its community through the campaign or event. Please explain the process, strategy, or thought leadership behind the marketing or event initiative, and the outcome of the campaign or event with measurements: return on investment figures, number of business leads generated, etc.

8. Best Managed Services Solution

This award honours the solution provider that has demonstrated the most innovative and creative approach to an off-premise IT solution either built entirely in house or through a partnership with any of the leading Managed Services Providers or distributors in 2012. The applicant must demonstrate how it has gone beyond competing managed services to satisfy the needs of its client(s). Evidence can range from reducing overall costs to solving particular customer IT problems or to improving the overall performance of the organization. The winner must demonstrate its delivery of service.

9. Best Mobile Solution

This award will go to the solution provider that made the most innovative use of an anytime, anywhere, anyplace type of mobility solution that can include hardware such as smart devices, software, security and services. The winning solution provider must show how this mobile solution is deployed and delivered to a remote workforce.